1. Information Collected by ajo89
When you register or use the ajo89 platform, we collect various categories of information to ensure a smooth, secure user experience that complies with relevant legal requirements. The following are the types of information we collect:
Personal Account Information
This includes your full name, identification card number, date of birth, email address, phone number, and bank account details. This information is required for identity verification, processing financial transactions in MYR, and account-related communications.
Device and Browser Information
We collect technical data such as IP address, device type, operating system, browser type, language settings, and screen resolution. This data is used to optimise the platform for your device and to detect any unauthorised activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we retain payment method details including your registered bank name and account number. Credit or debit card details are not stored directly on our servers — they are handled exclusively through registered and approved third-party payment processors.
Usage and Activity Data
We record your activity on the platform, including bets placed, games played, session duration, pages visited, and interactions with platform features. This data helps us improve our services and detect unusual usage patterns.
2. How We Use Your Information
Ajo89 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell your personal information to any third party for marketing purposes without your consent. The following are the primary purposes for which your information is used:
- Identity verification and account security — ensures that only you can access your account and helps us meet anti-money laundering compliance requirements.
- Financial transaction processing — processing MYR deposits and withdrawals accurately and promptly to the correct account.
- Platform improvements — we analyse usage patterns to improve platform speed, stability, and the overall user experience.
- Service communications — sending account-related notifications, platform updates, promotions you have opted in to receive, and responses to support enquiries.
- Fraud prevention — detects and prevents fraudulent activity, hacking attempts, or usage that violates the platform's terms.
- Legal compliance — meeting the reporting and compliance obligations required under applicable Malaysian law.
3. Cookies and Browser Activity Tracking
Ajo89 uses cookies and similar tracking technologies to enhance your experience and analyse how the platform is used. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — stored temporarily while you use the platform and deleted automatically when you close your browser. These cookies are required for core functions such as maintaining your logged-in status.
- Preference cookies — saving your preferences such as interface language and display settings to make future visits more convenient.
- Analytics cookies — collects anonymised data on how users interact with the platform to help us identify areas for improvement.
You can configure your browser to reject cookies or to alert you when cookies are being sent. However, some platform features may not function properly if cookies are disabled. Continued use of the ajo89 platform is considered consent to the use of cookies as described here.
4. Data Storage, Security, and Third-Party Sharing
Storage and Security
All personal information collected by ajo89 is stored on servers protected by multiple layers of security. We use SSL/TLS encryption for all data transmitted between your device and our platform servers. Access to user data is strictly limited to authorised personnel and requires identity verification for any access.
Your data is retained for as long as your account remains active, or as long as necessary to fulfil the original purpose of collection and our legal obligations. After that period, data will be deleted or anonymised in accordance with established procedures.
Third-Party Sharing
Ajo89 does not share your personal information with third parties except in the following circumstances:
- Payment processors — transaction information required to process MYR deposits and withdrawals is shared with approved payment processors, subject to strict confidentiality agreements.
- Platform service providers — technology and software providers that support the operation of the platform may have limited access to data necessary to perform their services.
- Legal requirements — we will disclose information when required by law, court order, or direction from a competent authority in Malaysia.
In all cases of third-party sharing, ajo89 ensures that the relevant parties are bound by confidentiality obligations and may only use the information for the specified purposes.
5. User Rights Regarding Personal Data
As an ajo89 platform user, you have certain rights regarding the personal data we hold about you. We respect these rights and will process any related requests within a reasonable timeframe.
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support team and will be processed within 14 business days once your identity has been verified.
Right to Correction
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic account details such as your phone number and email address can be updated directly through your account settings. For corrections that require identity verification, please contact our support team.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal data. However, we may need to retain some information to fulfil legal obligations or for security purposes, even after account closure. All deletion requests will be assessed in accordance with applicable laws, and you will be notified of the outcome within 30 days.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Ajo89 reserves the right to amend or update this privacy policy from time to time to reflect changes in platform practices, legal requirements, or technological developments. Any material changes will be communicated to users via in-platform notifications or by email to the address registered on your account.
The effective date of each version of this policy will be clearly stated at the top of this document. We encourage you to review this page periodically. Continued use of the platform after any policy changes are published will be considered acceptance of the latest version of this Privacy Policy.
Contact the ajo89 Support Team
If you have any questions, concerns, or would like to submit a request regarding your personal data, please contact us through the following channels:
- Support email: [email protected]
- Live chat: available on the platform during operating hours
- FAQ section: refer to our FAQ page for answers to common privacy and account-related queries
Our team will endeavour to respond to all privacy-related enquiries within 5 business days. For requests that require further investigation, the response time may be longer, and we will keep you updated on the progress of your request.
Have a Question About Your Privacy?
Check our FAQ section for more information, or register a new account and enjoy the ajo89 platform with full confidence that your data is protected.